Privacy Policy

1. About This Policy

ArcSquad LLC respects the privacy of every person who visits this website, requests a quotation, books a repair visit or works with the company on a fabrication or systems design project. This policy explains what information the company gathers, why it is gathered, how it is used and what choices a person has. It is written in plain language on purpose, because a privacy notice is only useful when the reader can follow it.

This policy applies to information collected through this website and through the ordinary business channels that support it: email, telephone, text message, written estimates, work orders and invoices. It does not apply to information that a different organization collects on its own website, even when that organization is a customer, a supplier or a partner of ArcSquad LLC.

The company reviews this policy at least once a year and whenever a material change occurs in the way information is handled. The date at the top of the page shows when the current version took effect. Earlier versions can be requested from the contact address listed near the end of this page.

2. Who We Are and How to Reach Us

ArcSquad LLC is a structural welding, metal repair and computer integrated systems design business. The company operates from a weld yard at 841 Shannon Rd, Kaysville - 84037-1539, United States (US). The company is responsible for the personal information described in this policy and answers questions about it directly.

The website itself was designed and built by the developer known as ArcSquad. The developer handles technical questions about the website, while the business team at ArcSquad LLC handles questions about projects, quotations, schedules and personal information held in business records.

3. Scope of This Policy

This policy covers three broad categories of activity. The first is simple browsing: reading the public pages of this website without sending any information. The second is contact and inquiry: using the contact form, sending an email, calling the telephone number or writing a note that asks for a quotation or a service visit. The third is project work: the records the company keeps while it prepares an estimate, performs work, inspects a weld, issues a certificate or invoices a customer.

Some business records are created because the law requires them. Weld inspection notes, certificates, safety records and tax records may need to be kept for a fixed period regardless of a deletion request. Where that is the case, the company explains the reason when it responds to a request.

This policy does not cover information that is shared with third parties through their own services. For example, if a customer chooses to pay by a card processor or to send photographs through a cloud storage service, that provider applies its own privacy terms.

4. Information We Collect

The company collects only the information it needs to answer a question, quote a job, perform work safely and keep a lawful record. The categories are described below.

Contact details

Name, company name, email address, telephone number, billing address and, where a service visit is involved, the site address. These details are used to reply, to schedule a crew and to send an invoice.

Project details

Photographs, sketches, drawings, measurements, descriptions of a failed part and any inspection notices or reports supplied by the customer. These details describe the work and help the company prepare a correct scope.

Communication records

Emails, messages, telephone notes and the content of a contact form submission. These records preserve what was agreed so that both sides can refer to it later.

Billing records

Quotations, work orders, invoices, payment status and, where relevant, purchase order numbers. The company does not store full payment card numbers in its own systems.

Technical data

Standard server log data such as a truncated internet protocol address, browser type, device type, referring page, pages visited and the time of a visit. This data is used for security and reliability, not for advertising profiles.

Sensitive information

The company does not ask for health information, religious information, political opinions or other sensitive categories. If a customer volunteers such information in a message, it is kept only as part of that message and is not added to any profile.

5. How We Collect Information

Most information arrives directly from the person it concerns. A contact form submission, an email, a telephone call or a message sent through a social channel all count as direct collection. Information may also be provided by a colleague, a property manager, a general contractor or a purchasing agent who is arranging work on behalf of a site owner. In that case the company treats the person who provided the details as the source of the record.

A small amount of technical data is collected automatically by the web server when a page is requested. That data is generated by the act of browsing and does not identify a person by name on its own. The company does not attempt to link server logs to individual visitors unless a security incident requires investigation.

Finally, some information is created by the company during the work itself. Measurement notes, pass photographs, inspection findings and delivery signatures are examples. These records are created to document the job and to support any warranty or follow-up service.

6. Why We Use Information

The company uses personal information for a limited set of purposes that a reasonable person would expect when they ask a welding shop for help.

• To reply to an inquiry and answer questions about services, availability or pricing
• To prepare a written estimate or quotation for a specific job
• To schedule a site visit, a mobile repair crew or a pickup at the yard
• To perform welding, fabrication, inspection, rail or emergency work safely
• To prepare and issue inspection reports and certificates
• To invoice for completed work and manage payment status
• To honor warranty terms and handle follow-up repairs
• To keep safety records required for crew members and site conditions
• To meet tax, accounting and record keeping obligations
• To protect the website, the business and its customers from fraud or misuse
• To improve the clarity of the website and the quality of the service

The company does not sell personal information. It does not rent contact lists. It does not trade customer details for advertising credits. Information is shared only in the situations described further down this page.

7. Legal Bases for Processing

Where privacy law requires a legal basis for processing, the company relies on one or more of the following. Consent is used when a person chooses to send an inquiry or opts in to occasional updates. Performance of a contract is used when the company prepares a quotation for a job that has been requested or carries out work under an accepted purchase order. Legitimate interests are used for ordinary business operations such as replying to messages, securing the website and maintaining accurate records, balanced against the rights of the individual. Legal obligation is used for tax, accounting, safety and record keeping duties that apply to the company.

A person may withdraw consent at any time by contacting the company, although withdrawal does not affect work that was already performed or records the company is required to keep.

8. Cookies and Similar Technologies

This website is built as a set of static pages. It does not include advertising cookies, cross-site tracking pixels or third party analytics scripts that build a profile of a visitor. A cookie may be set by the hosting provider for basic security or to help the site load consistently. Such a cookie is small, contains no personal details and is not used to follow a visitor across other websites.

A visitor can block or delete cookies through the settings of their browser. Blocking a security cookie may sometimes cause a page to load more slowly or to request the visitor to repeat a step, but it does not prevent access to the content of this site. The contact form works without cookies because it opens the visitor own email program.

9. Server Logs and Technical Data

The web server records the basic facts of each request: the page requested, the time, the response status, the browser family and a shortened network address. Logs help the developer detect broken links, unusual traffic and attempts to interfere with the site. They are retained for a short period, typically no longer than thirty days, unless they are needed to investigate a specific incident.

The developer known as ArcSquad reviews these logs when a problem is reported. Aggregate statistics, such as how many times the services page was opened in a week, may be used to decide which content to improve. No attempt is made to identify individual visitors from log data during such a review.

10. How We Share Information

ArcSquad LLC shares personal information only when there is a clear reason and only to the extent needed. The following situations describe the normal cases.

• Working partners. A coater, a machine shop, a testing lab or a transport firm may receive the details needed to complete part of a job. They are asked to use the details only for that purpose.
• Professional advisers. An accountant, a bookkeeper or a lawyer may receive billing records when required for the services they provide.
• Legal requirements. Information may be disclosed when a law, a court order or a valid regulatory request requires it.
• Protection of rights. Information may be used to establish or defend a legal claim, to recover an unpaid invoice or to protect the safety of a crew or a customer.
• Business transfer. If the business is sold or reorganized, customer records may be transferred as part of the transaction, with the same privacy commitments carried forward.

The company does not share personal information with advertising networks and does not allow partners to use customer details for their own marketing.

11. Service Providers

The company uses a small number of service providers to run the website and the office. A hosting provider stores the static files. An email provider delivers and stores messages. An accounting tool keeps invoices and payment status. Each provider is chosen for reliability and is expected to protect information through its own terms. Where a provider processes information outside the United States, the transfer is limited to what is necessary and the provider is expected to apply appropriate safeguards.

The company does not grant providers permission to use customer information for their own purposes. If a provider suffers a security incident that affects customer information, the company will assess the impact and notify affected persons and authorities as required.

12. How Long We Keep Information

Information is kept only as long as it is useful for the purpose it was collected and for the period the law requires. Inquiries that do not become jobs are normally removed after two years. Quotations are kept for three years so that a customer can refer to them. Work orders, inspection reports and certificates are kept for at least seven years because they may be needed for warranty, safety or insurance reasons. Billing and tax records are kept for the period required by accounting rules, which is generally seven years.

When a record is no longer needed it is deleted or destroyed. Paper files are shredded. Digital files are deleted from active storage and from routine backups within a reasonable cycle. A deletion request is honored where no legal or contractual duty requires the record to remain.

13. How We Protect Information

The company protects personal information with ordinary, consistent measures rather than with grand claims. Access to business records is limited to the people who need them to answer a message, quote a job, perform work or issue an invoice. Accounts are protected by strong passwords and, where available, multi factor authentication. Devices are kept updated and are locked when unattended.

The website is served over an encrypted connection. Forms do not store data on the server; the contact form prepares a message in the visitor own email program. Paper records are kept in a locked cabinet at the yard. Photographs and project files are stored in a folder structure tied to the job number, so that a record can be found and reviewed when a customer asks a question.

No method of storage or transmission is perfectly secure. The company cannot promise that an incident will never happen, but it can promise to act quickly, to limit the harm and to tell affected persons what it knows if a breach occurs.

14. Your Privacy Rights

Depending on where a person lives, privacy law may grant specific rights. ArcSquad LLC extends the following rights to everyone who contacts it, regardless of location, because fair treatment is simpler than a patchwork of rules.

• Right to know. A person may ask what personal information the company holds about them and how it is used.
• Right to access. A person may ask for a copy of the personal information held about them.
• Right to correct. A person may ask that inaccurate or incomplete information be corrected.
• Right to delete. A person may ask that information be deleted, subject to legal and contractual retention duties.
• Right to restrict. A person may ask that processing be limited while a concern is reviewed.
• Right to object. A person may object to processing based on legitimate interests.
• Right to portability. A person may ask for information in a common machine readable format.
• Right to withdraw consent. A person may withdraw consent for future processing at any time.
• Right to complain. A person may raise a concern with the company and, where applicable, with a supervisory authority.

These rights are not absolute. A request may be refused in part where the law requires the company to keep a record, where the request would reveal information about another person, or where the request is clearly unfounded or repetitive. When a request is refused, the company explains the reason in writing.

15. Exercising Your Rights

To exercise a right, send a note to service@arcsquad.lat or call +14453420288. A request should include enough detail to identify the person and the records involved, such as a name, an email address used for a past inquiry and, if relevant, a job number or invoice number. The company may ask for a small amount of confirming detail to protect against someone requesting records that belong to another person.

The company aims to respond within thirty days of receiving a complete request. If a request is complex, the company will explain what is taking longer and when an answer is expected. There is no charge for a reasonable request. A fee may apply only where the law allows it and where the work involved is clearly excessive, and the fee is explained before any work begins.

An authorized agent may submit a request on behalf of another person where the agent provides written permission. The company may still contact the person concerned to confirm the request.

16. Privacy for Children

This website and the services described on it are intended for adults and for businesses. The company does not knowingly collect personal information from a child under the age of thirteen. The contact form is not designed for use by children, and the business does not market welding, fabrication or inspection services to children.

If a parent or guardian believes that a child has sent personal information to the company, they may contact service@arcsquad.lat and the information will be removed from ordinary business records. If a message from a child includes a safety concern, the company may need to keep a brief note of the concern so that the matter can be handled responsibly.

17. Marketing Communications

The company sends very little marketing email. A customer may receive a short note about the winter fabrication window, a new inspection service or a schedule change that affects a booked job. Such notes are sent only to people who have asked for them or who have an active business relationship with the company. Every marketing message includes a way to opt out, and the opt out is honored promptly.

Project messages, invoices, inspection reports and warranty replies are not marketing, and they are sent as part of the service even if a person has opted out of marketing notes.

18. Third Party Websites

This website may contain links to other websites, such as a mapping service, a coating supplier or a professional body. Those websites are not operated by ArcSquad LLC and are not covered by this policy. A visitor who follows a link should read the privacy notice of the site they reach. The company is not responsible for the content or the privacy practices of an external site.

If a customer shares a link to a cloud folder of drawings or photographs, the folder is governed by the provider of that service. The company downloads only the files needed for the job and stores them with the project record.

19. International Visitors

The company operates from the United States, and the records described in this policy are kept there. A visitor from another country should be aware that information sent to the company will be processed in the United States, where privacy law may differ from the law of their home country. By choosing to send an inquiry, a visitor understands this transfer.

Where a contract or a legal requirement calls for additional safeguards, the company will discuss the options with the customer. In ordinary practice, the amount of personal information involved in a welding or inspection inquiry is small, and the company keeps it to that minimum.

20. Automated Decisions

ArcSquad LLC does not use automated systems to make decisions that produce legal or similarly significant effects for a person. Quotations are prepared by a person who has read the request. Inspection findings are made by the inspector at the bench. Scheduling is arranged by the dispatch desk with a telephone call or an email.

The website includes a small amount of scripting to show and hide content and to prepare a message in a visitor email program. That scripting does not evaluate a person, does not score a visitor and does not build a profile.

21. Data Breach Response

If the company becomes aware of unauthorized access to personal information, it will investigate promptly, contain the incident, and assess what information was involved. Affected persons will be notified without undue delay where the law requires it or where the company believes notification is the right thing to do. The notice will describe what happened, what information was involved, what the company has done and what steps a person may take to protect themselves.

The company keeps a short internal record of any incident and the response, so that lessons learned can be applied to systems and habits. The developer known as ArcSquad participates in the technical side of any website incident, while the business team handles customer communication.

22. Changes to This Policy

This policy may be updated as the business grows, as services change or as the law develops. A material change will be reflected in a new date at the top of the page. Where a change affects how information is used, the company will make a reasonable effort to inform customers with active projects. Continuing to use the website after a change means that the updated policy applies to future visits.

Earlier versions of this policy are available on request. The company keeps a copy of each version so that a person can see what applied at the time their information was collected.

23. Contact Information

Questions, requests and concerns about privacy should be sent to the company using the details below. A message that describes the issue clearly helps the team respond quickly.

If a person is not satisfied with the response, they may raise the matter with the appropriate supervisory authority in their jurisdiction. The company will cooperate with a regulator that is examining a privacy concern.

This policy is provided for transparency and does not create rights beyond those granted by applicable law. It is not legal advice to any reader.